Any redeemable gift with purchase items must be included when returning an order for a full refund. If your item has been worn or protective packaging has been removed then your return will not be accepted. Unfortunately, we cannot accept unwanted returns on any products that have been personalised. We are also unable to accept unwanted returns on earrings that have been worn due to hygiene reasons.
This does not affect your statutory rights if goods are faulty or not as described. Christmas Returns Any online purchase made on or after 1st Nov can be returned for a full refund until 31st Jan.
Please note that if you choose to use your own returns service, Olivia Burton does not assume any responsibility for packages that are lost, stolen, or mishandled. For items that are returned using the free labels provided, please ensure to keep the receipt from the post office as this will be required if the parcel is lost, stolen, or mishandled.
Without a valid receipt Olivia Burton cannot assume responsibility. All products are subject to availability. We reserve the right to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotion. Discounts and promotions cannot be applied to past orders.
We will inform you by email if we are unable to fill your order. Any individual customer may purchase up to five units of each watch model and we reserve the right to further limit the quantity of products we supply. All taxes, if any, due on your online transaction will be charged, as required by applicable laws. Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped, and may vary from the estimated amount.
To ensure the secure delivery of your order, all products are shipped via a tracked and signed service. For shipping within the United Kingdom, the following charges apply:. Orders placed on a Friday, Saturday or Sunday will not be delivered the next day using this service. For orders placed before 12pm on a Friday with UK Express Delivery selected, delivery will we made the following Monday. For orders placed after 12pm on a Friday and anytime on a Saturday or Sunday with UK Express delivery selected, delivery will be made the following Tuesday.
Please note we are unable to deliver on Bank Holidays. UK Express delivery is not available on personalised or bespoke product orders. Please allow up to 5 working days in addition to your chosen delivery service for your watch to be personalised or for jewellery to be engraved. Personalised Orders - Please allow up to 5 additional working days on top of your chosen delivery for all orders with Embossing or Engraving.
International Delivery Click here to see estimated international shipping costs. To experience the full world of SFRA, please enable these or check whether another program is blocking them.
By enabling them, you are agreeing to our Cookie Policy. Customer Service Track your order Start a return. Where is my order? Track Your Order here If you have received your dispatch email then this means that your order is on the way, simply enter the order number above and hit find order to track your order.
If you have not yet received your dispatch email or don't know your order number then please contact our customer service team Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. Delivery option Delivery times Delivery cost Please note: postcode restrictions apply, for more details click here.
To help us get this fixed for you ASAP, when you first contact us please include the following information; -Your name -Order number -Product name and code -Picture of the fault -Description of the fault The product name and code can be found on your order confirmation email.
Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear if the hygiene seal is not in place or has been broken This does not affect your statutory rights. How do I return? Ready to return? Click here. To experience the full world of SFRA, please enable these or check whether another program is blocking them. By enabling them, you are agreeing to our Cookie Policy. Customer Service Track your order Start a return.
Track it here If you have received your dispatch email then this means that your order is on the way, simply enter the order number above and hit find order to track your order.
Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. Delivery option Delivery times Delivery cost Please note: postcode restrictions apply, for more details click here. If your expected delivery date has passed, then please head over to our Contact Us section and we will sort it for you. To help us get this fixed for you ASAP, when you first contact us please include the following information; -Your name -Order number -Product name and code -Picture of the fault -Description of the fault The product name and code can be found on your order confirmation email.
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